Frequently Asked Questions
How do I know if I have a resistive touch screen or a capacitive touchscreen?
Resistive touchscreens respond to the touch of almost any object. To test if a screen is resistive use the plastic end of a pen. If the screen is activated, it is resistive:
Capacitive touchscreens only respond to the touch of a finger or special styluses. The iPhone and iPad are examples of capacitive touch screens:
How soon will my order ship?
Stock items usually ship within four business days after the receipt of your order.
How do I place my order?
There are multiple ways for you to place your order:
• On each product page, there is a link to place your order securely.
• You can call us toll-free at 877-510-7367, or outside the USA, please call 309-693-9400.
How do I pay for my order?
There are multiple ways to pay for your order:
• We accept the following credit cards: Visa, MasterCard, and American Express.
• We can send a PayPal invoice so you can pre-pay directly through PayPal.
• For international orders, we accept electronic fund transfers for USD 500.00 or more. A USD 20.00 bank charge will apply.
• We accept purchase orders from established businesses and government clients. Our payment terms are net thirty days for approved open account customers.
Do you ship internationally?
Yes. We ship via FedEx and add the transit charges to the invoice. If you would like us to use your shipping account, we can ship your order via FedEx or UPS. Custom duties and any applicable taxes of the destination country are the purchaser’s responsibility.
What are my shipping charges?
It depends on your location and the quantity purchased. If you email that information to info@TechGraphic.com, we will provide a shipping charge estimate. US and Canadian shipments are shipped via UPS ground. Shipping charges will be added to your invoice.
Will you sell one or two styluses to individuals for personal use?
For most items, our minimum quantity sold is five units. We recommend checking Amazon.com if you need only one or two styluses for personal use.
Where is TechGraphic Solutions, Inc. located?
Tucson, Arizona, USA. Tucson is on Mountain Standard Time year-round (UTC -7).
What if I need a custom cable length?
The minimum quantity is 100 units, and delivery takes approximately 15 business days. We will provide a quote for your specifications.
What if I need a custom-printed stylus?
We no longer offer custom-printed styluses.